Olivier DenooCFTL (the French ISTQB board)
Olivier is the VP of ps_testware SAS, the French subsidiary of ps_testware group. His role is business development, recruiting the local expert team, building sustainable partnerships, promoting software testing and ps_testware.
He is also involved in auditing test projects and organizations and provides high-level consultancy and support.
Olivier is the President of the CFTL - the French ISTQB Board and also currently is the Governance Officer of the ISTQB.
For 20 years he has been an international speaker who spoke at Test-IT Africa; SQA-days; BA-days; JFIE; TestWarez; ReQuest, SEETEST; STF; Iqnite; JFTL; JMTL; JTTL; Analyst-days; Quality Week; Eurostar; Dasia… He's also actively participating in the development of new certification schemes, like IQBBA (Business Analysis), IREB (requirements engineering), IBUQ (usability) or more recently the "7 skills for effective teams" (soft skills and team organization).
Whtvr srs wnt (whatever users want)
When developing software products or services, we all tend to believe that we know who our users are and how they would use those in real life. We rely on predefined components, coding standards and routines and we truly think that will do the trick.
Now what happens when users are not exactly who or what we thought they were? What if our models and concepts are wrong or ill-designed? What if they suddenly decide to use our products and services in environments and conditions we never thought of?
In this tutorial, I will invite you to a journey into users’ needs. We will visit major trends and guidelines of our software applications and how they relate to users; discuss traps and pitfalls in modern software testing, explore some consequences of new business concepts and modern society paradoxes we need to integrate and how they relate to the future of our profession.
We will approach major usability concepts and heuristics. We will experience in-use context, understand what user experience really means and how to avoid major pitfalls. All of that with a twist of humor and practical hands-on activities.
If you think that usability is useless, that software testing is not funny and that users do not matter much once you have a grip on what you have to deliver, be prepared for a serious shock!